Support

If something is not working, tell us. We usually reply within a day.

In the app, Settings → Contact us opens your mail with the device and version already filled in. Having that saves one round trip.

Frequently asked

I want to delete my account

In the app, go to Settings → Delete account. Slide to confirm and your account, the photos you uploaded and the comments you wrote are deleted; the photo files in storage are permanently removed within 24 hours. This cannot be undone.

If I leave an album, what happens to my photos

They stay. The album was built together, so if one person leaving took their share with them, what was left would fall apart for everyone else. If you want your photos gone, delete them yourself before you leave.

The invite link will not open

Each album has one link and it never changes. When it does not open it is usually one of two things — the link was cut short when it was copied, or the person who invited you deleted the album. Ask them to send it again.

My photos will not upload

Check Settings to see whether your storage is full. If there is room and it still fails, email us with your device and app version. The version is at the bottom of Settings.

Is the location a photo was taken kept

No. The location is stripped from the photo's EXIF and from video metadata before upload, so no coordinates are ever stored on our servers.

I saw a photo or comment that upsets me

Tap ⋯ at the top right of the photo to report it or block that person. We look at reports as they arrive. For anything urgent, use the button above.

My account has been suspended

Opening the app shows a suspension notice, and you can send a review request from there. One request per account. If you cannot get into the app at all, use the button above.